What's Virtual Terminal and how does it work?

Virtual Terminal allows you to take credit card payments by phone, fax, or face-to-face by entering card details manually. It's bundled with our customizable payment solution, PayPal Payments Pro. The use of PayPal Virtual Terminal is subject to approval.

Virtual Terminal features and benefits:

• Grow your business - Process payments for major credit and debit cards. Extend your reach to customers who prefer not to pay online, including customers without a PayPal account.
• Process payments anywhere through any device with an Internet connection and a web browser.
• Zero setup - Virtual Terminal requires no coding or specific software installation to get started.
• Use PayPal as a one-stop payment solution and more - Process your customers' orders through a PayPal-hosted online payment form along with a set of tools for intuitive reporting; printing shipping labels and packing slips; and printing or emailing transaction receipts.
• Process multiple payments simultaneously - You can launch multiple Virtual Terminal instances to process payments, as in the case of a call center or during heavy demand.

Here's how it works:

Log in to Virtual Terminal. Go to your Business Tools and click the Virtual Terminal tile.

Enter the order. Enter the order details and credit or debit card information. If you're mailing an item, include the shipping information.

Complete the transaction. You'll receive a confirmation for successful transactions. You'll then have the option to print a receipt or packing slip, email the receipt to your customer, or process another payment.

Get paid. Once approved, the money shows up in your PayPal account, usually within minutes.

To get started with Virtual Terminal:

1. Click Pay & Get Paid.
2. Under “Get Paid,” click Virtual Terminal.
3. Click Get Started.

For more information on fees, click Fees at the bottom of any PayPal page.

If you have any issues with your payment solution, contact our Merchant Technical Support.